Answers to commonly asked questions about Earlylearner.net have been listed here. If you don't find the information you're looking for, please contact us via the Feedback Form.

Questions About Your Earlylearner.net Account

• What are the system requirements to use Earlylearner.net?
  


• What if I lose my password?
  


• How do I change my password?
  


• Do I need to re-register if my email address changes?
  


• Can I change my username?
  


• How do I report a technical problem?
  

Questions for Administrators

• How do I change a teacher's password?
  


• How do I add new teachers/new users? (Directions for Program or Site Administrators)
  


• How do I transfer teachers between sites?
  


• How do I set up my multi-teacher classes that have two or more teachers evaluating students? How do I assign two or more teachers to the same group of children?
  

Questions about Earlylearner.net

• What can I put in the online Journal?
  


• How do I invite a family member to see a child's information?
  


• Is children's privacy protected in this service?
  


• What are cookies and how does this site use them?
  

Questions about Pricing

• What happens when my free trial ends?
  

PC: Win 95 or higher. Internet Explorer browser 5.5 or higher or Netscape browser 6.2 or higher.

Mac: OS 8.1 or higher (with recommendations not to use Mac 10 OS for Outcomes Reporting), Internet Explorer browser 5.0 or Netscape browser 6.2 or higher.

To check the version number of your browser, please launch Internet Explorer or Netscape. From the gray menu bar, click Help, and then select About Explorer, About Netscape, or About Communicator.

If necessary, upgrading your browser is simple and free. For Internet Explorer upgrades, please visit www.Microsoft.com and click Downloads. Then, download the version mentioned above that is appropriate for your computer. For Netscape upgrades, please visit www.Netscape.com and click Downloads. Then, download the version mentioned above that is appropriate for your computer. For approval in making this upgrade and for any assistance you may need, please contact your computer administrator in your organization. Please also refer to your Administrator Guide.

1. Click Forget Your Password? link near the Log In box on the home page.
2. Enter your username when prompted, and click Send New Password.
3. Earlylearner.net sends a new password to you via email. See Note below.
4. Check your email account to get your new password.

Note: If you do not have an email address entered on Earlylearner.net, the email is sent to your administrator. Be sure to check with him or her to receive the new password.

1. Log in and click Your Account tab.
2. Select Edit Your Info from the sub menu.
3. Click Change Your Password.
4. Follow the instructions to update it.

Note: Your administrator can also change your password for you.

No. Simply update your Earlylearner.net account with your new email address.

1. Log in and click Your Account tab.
2. Select Edit Your Info from the sub menu. Your current information appears.
3. Make the necessary changes to your email address and click Submit.

No. Your username is permanent and cannot be changed.

If you encounter a technical problem, please contact a Earlylearner.net representative via the Feedback Form or call 1-800-874-0914, Monday-Friday, from 8:00 am-8:00 pm EST.

1. Login to your account and click the Admin link in the top right corner of the screen.
2. Locate the teacher's name in the list on the left side of the screen.
3. Click the Edit User Info tab on the right side of the screen.
4. Click the link Change Password for [username].
5. Complete the form that appears and click Update.
6. Inform the user of their new password.

1. Login to your account and click the Admin link in the top right corner of the screen.
2. Locate the site name where the teacher is located in the list on the left side of the screen.
3. Click the Create Teacher tab on the right side of the screen.
4. Complete the form that appears and click Create.
5. Inform the user of their username and password.

1. Login to your account and click the Admin link in the top right corner of the screen.
2. Click the teacher name that you want to transfer in the list on the left side of the screen.
3. Click the Manage User tab on the right side of the screen.
4. Click the Transfer User link.
5. Select the new site from the list and clickCreate.

Two options if you have 2 or more teachers managing the same class are:

First, your organization should decided whether or not they feel it is appropriate for teachers to share the same account. The benefit of each teacher having their own account is that you would always know who entered what information for what student.

If your organization permits login-sharing, please list all of the children in one class, assign it to one teacher (normally the lead teacher), and have the other teachers for that class share the username and password. Note: Only one person at a time may use a specific login. Two people logging in simultaneously with the same username and password logs out one another.

Otherwise, divide the class into two separate classes and assign one class to each teacher. In this way, each teacher will have their own login and their own group of students to evaluate. However, only the administrator of the site will have access to generating reports that will aggregate the data for the two classes.

The Journal is a place for you to capture information and achievements about the children in your class. Since the Journal can be shared with parents, it's a great way to connect home and classroom, and to collaborate on how a child is developing in both places. Teachers and family members alike can communicate easily by writing about their children, as well as scanning in photos, recordings, and artwork.

1. Click the Your Account tab and select Invitations.
2. From the list that appears, click Send next to the desired child's name.
3. Enter the name and email address of the family member and click Send.
4. Earlylearner.net will send this parent an email invitation. For security purposes, in order for this family member to view their child's information, he or she will need to register.

All information that you enter into Earlylearner.net is private. Only you and your administrator will be able to enter or edit it through your unique username and password. You have the option of inviting a family member to participate in the child's development by sending them an electronic invitation so that they can view the information. However, family members will only be able to view the records of their own child, and of no other children in your classroom. SchoolSuccess recognizes the importance of security and privacy regarding child-specific information. Therefore, all information is highly secured and password-protected.

Cookie technology allows SchoolSuccess to electronically collect information about your computer (such as your browser type and Internet protocol [IP] address), so we can customize your session and retain your login information. Cookies are not shared with third parties.

When your trial ends, you will be unable to log into Earlylearner.net. This DOES NOT mean that the child data entered during the trial has been deleted. It means access to it has been temporarily suspended until you purchase an actual license. Contact us or via the Feedback Form at 1-800-874-0914, Monday-Friday, from 8:00 am-8:00 pm EST for more information on licenses.